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Hesro: What is my right?

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Hesro: What is my right?


Shanaz Musafar

Commercial Reporter, BBC News

Getty Images Men and women with colorful bags wait for the strawberries out of the hermenal of HeceroGetty IMAGES

Hesro Airport has been closed throughout Friday due to a fire at a nearby power plant that provides electricity to it.

Britain’s busiest airport has warned of a significant breakdown in the coming days, with at least 1,300 flights inside and outside.

What are your rights if your trip is broken and you can get your money back?

What should I do if my journey is canceled?

Don’t try to fly to the airport, but continue to communicate with your airline that can advise you about refunding money or reservations of alternative flights.

Can I get back your money?

If your flight applies to British law, your airline must allow you to choose between or refunding money or reserving an alternative trip.

You can take your money back to each part of the ticket you haven’t used.

So if you have a return journey and your outside legs are canceled, you can get the full cost of your return ticket.

If you get money back, your airline will not have more care for you. If you need any other settings, you should do that yourself.

Can I get another trip?

If you still want to travel, your airline is committed to a new flight as soon as possible, including with rival companies from alternative airports.

But take into account, with the abolition of many flights, and other airports will be extended in the same way.

If there are other appropriate methods, such as trains for domestic flights, you have the right to reserve the alternative transfer instead.

If your flight enters Hecero on non-British Airways, you should check the conditions and rules of your reservation.

What else do the airlines have to offer passengers?

If you are trapped abroad or at the airport, your airline will have to provide more help, including:

  • Free accommodation, if you have to stay overnight to fly the next day
  • Transportation to accommodation and in the place of residence
  • Affordable amounts of food and drink (most times in the form of copy)
  • A way for you to communicate (often by repaying the cost of communication)

If your airline can’t arrange help, you have the right to arrange this yourself and then ask for the cost.

The Civil Aviation Authority advises people to keep the receipts and not spend more than necessary.

Can I make extra compensation?

In this example, you will not have the right to compensate for additional compensation from your airline because the situation is considered an “ustered situation” outside the control of the airline.

What will be the insurance of my trip?

If your flight insurance includes the journey of flights, you must be covered if you have to cancel your trip plans.

The British Insurance Association advises you to check the details of your insurance and talk to your inhabitants if you are not sure what it will contain. You may be able to recover other expenses such as car rent or parking fees from the airport.

Any reservation done through a bank card may have a receipt cost.

My trip has been reserved in the next couple of days. what can I do

For more information, be in touch with your airline.

Hesro will be closed until 23:59 on Friday, but has warned buyers to wait “significant interruption in the coming days.

The crash is likely to affect other airports and flights to be supported.

When the snow closed the route for a day in December 2010, more than 4,000 flights were canceled within five days.

Hesro’s 02757 2700 Hesro Aid Line.

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